To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Why should I become a member of King Creek Water Supply Corporation?
King Creek WSC is a member owned corporation. Your participation is paramount to maintaining our water system to its highest quality and protect the water rights that we all enjoy.
- As a member you have a vested interest in the operation of the corporation.
- Members are entitled to voting on items the Board may bring to the membership for consideration.
- Only members are elgible to be elected and serve on the Board of Directors.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
We use a chloramine as a disinfectant (this is NOT household bleach like sold at WalMart). Only chemicals that are approved by the National Safety Foundation for treatment of drinking water and are procured through a commercial chemical company are used for your safety.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L (tested at the storage tank) by state law. Our disinfectant levels are monitored and tested routinely to ensure safety.
Just what does the Board of Directors do?
The Board of Directors serve a very important role! Elected by the membership, the Board of Directors are responsible to oversee that the water service and corporate business are judiciously operated in accordance to the Rules and Regulations set forth by the State of Texas.
How is the KCWSC Board of Directors organized?
The Board of Directors is comprised of seven members elected by the membership. These seven members are divided into two groups of two and one group of three. Each group serves a three year term. The groups rotate such that one group is up for election each year at the Annual Membership Meeting. The Board elects its officers which are President, Vice President, and Secretary-Treasurer.
Do the Board of Directors get paid or free water?
No. The Board of Directors are members serving the Membership of KCWSC. They are not compensated for their time, but legitimate business expenses necessary for the operation of the corporation are reimbursed as approved by the Board.
